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FAQ


We have gathered the most popular questions while shopping online at moons-junes.com. If you are still not able to find an answer you are looking for, please do not hesitate to contact us on info@moons-junes.com.

 

1. SIZING
2. ORDERS / CHECKOUT PROCESS
3. GIFTS
4. RETURNS / EXCHANGES
5. OTHERS

 

1. SIZING

How do I find the right size?

Bra fitting is a complicated matter, especially when doing it online. But fear not, we’ll do our best to help you find your perfect fit! Your options go as follows:

- First, we recommend that you check out our Sizing page, where you'll find our size chart. Please note that it is suggestive, as all bras fit individuals differently.

- Second, you can visit our product pages where you’ll find different women posing in the product, so you can see how our styles fit their measurements. Maybe one of them has measurements similar to yours?

- Third, if you happen to live in the Copenhagen area you can come by for a fitting! Simply write us an email at info@moons-junes.com. to set up a fitting.

- Still in doubt? We’re here to help! Throw us a message on info@moons-junes.com. and don’t forget to provide us with your measurements.

 

2. ORDERS / CHECKOUT PROCESS 

What payment methods do you accept online?

We accept Dankort, Visa, Visa Electron, Mastercard, Maestro, American Express, Apple Pay and PayPal. The amount will be deducted from your account once your order is completed.

Do you ship to my country?

Yes. We ship worldwide. You can find details about shipping cost and transit time for your country under Shipping Information.

Where can I see the delivery cost?

Please see our Shipping Information.

  • Free shipping: Free standard shipping on all orders over 700DKK.
  • Denmark: Standard shipping 10 DKK. Express shipping: 30 DKK.
  • EU shipping: We apply a flat rate of 30 DKK within EU.
  • Rest of the world: flat rate of 70 DKK to the rest of the world.

How do I know that my order has been received?

Once your order is completed, you will receive an order confirmation. Make sure to check your spam filter in case you have not received it.

When will I receive my order?

Please see our Shipping Information.

  • Denmark: Standard shipping within 2-10 business days. Express shipping within 2 business days.
  • EU shipping: within 14 business days.
  • Rest of the world: you can expect your parcel within three weeks.

When will my order be shipped?

All orders placed before 12.00AM are usually shipped on the same day. But in busy periods, your order will always be dispatched within 1-2 working days from the time you placed your order.

How do I see the status on my order?

Unfortunately, at this moment we are not able to provide 'track and trace'.

 

3. GIFTS

Can my order be gift wrapped?

Yes, of course - just leave us a note when checking out. All orders are wrapped in a cellophane bag, with a hand-written note and a Moons and Junes’ postcard.

Can I buy a gift card at moons-junes.com?

To buy a gift card, please contact us at info@moons-junes.com.

 

4. RETURNS / EXCHANGES

I have received the wrong product. What should I do?

If you have received a wrong or incomplete product, please contact info@moons-junes.com.

I have not received my order. Can you help me?

If you have not received your order within the transit time we have stated, please let us know at info@moons-junes.com.

How do I return/exchange my order?

Please see our Returns & Exchanges.

Can a purchase at moons-junes.com be returned/exchanged in one of the retailer's stores?

No, it is not possible. 

How do I exchange a gift?

You can exchange/return a gift using the same procedure as regular orders - please see our Returns & Exchanges. Just let us know the order number or the name of the person who bought your gift. You are able to return your gift/purchase within 14 days.

How will I know that you have received my return?

When we receive your return/exchange you’ll be notified by email. 

When will I get my refund?

You will receive an email once we have received the goods, accepted the return and transferred the amount back to your account. It may take up to 10 business days before the amount will be back on your account, depending on your bank or credit card issuer. We will refund your amount to the credit card on which goods were purchased.

I have a complaint and would like to make use of my warranty.

As a customer, you are of course entitled to your warranty on any products that have errors or on any omissions that were present when the item was received. Complaints are valid for 10 months after the date of purchase and include fabrication and material defects.

 

5. OTHERS

Would you please explain to me the meaning of Moons and Junes?

Moons and Junes comes from Joni Mitchell’s song Both Sides, Now.

Here we found some interesting interpretation of this verse: 

Moons and Junes and Ferris wheels
The dizzy dancing way you feel
As every fairy tale comes real
I’ve looked at love that way

"This verse is definitely my favorite verse in the song. It accurately describes the innocence of young love. Time tends to go longer because you remember everything that happens. There are long nights that you spend with the moon, then there are days that all seem to belong to June, the month with the longest days. On the whole, it feels like you’re going on a Ferris wheel. You feel that you’re the prince or princess in a fairy-tale because you can’t believe that you can feel so much." 

Are Moons and Junes ethically produced?

Ethical production is key. As it is a matter close to our hearts we ensure that all our production is ethically regulated by European standards. Moons and Junes’ styles are manufactured and sourced in Turkey, right outside Istanbul. We collaborate with very talented partners who help us construct the underwear, source the materials and put all the pieces together.

Are Moons and Junes’ styles made from sustainable materials?

Moons and Junes’ styles are not developed from sustainable materials, unfortunately. We’re working towards it and our next line will be made out of 100% recycled materials!

The material that our bralettes are made of has to stay tight/not stretch in order to support breast from small to large. Natural fibers have more stretch than synthetic, and would simply become too loose in a very short time, comparing to man-made fibers.

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