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FAQ

SIZING

Bra fitting is a complicated matter, especially when doing it online! But fear not, we’ll do our best to help you find your perfect fit! Your options go as follows:

- First, we recommend that you check out our Sizing page, where you’ll have the opportunity to see different women posing in our styles, so you can see how our styles fit different body types. Maybe one of them has measurements similar to yours?

On our Sizing page you'll also find our size chart - please note that it is suggestive, as all bras fit individuals differently. 

- Second, if you happen to live in the Copenhagen area you can come by for a fitting! Simply write us an email at info@moons-junes.com. to book a time.

- Still in doubt? We’re here to help! Throw us a message on info@moons-junes.com and don’t forget to provide us with your measurements.

ORDERS / CHECKOUT PROCESS

We accept Dankort, Visa, Visa Electron, Mastercard, Maestro, American Express, Apple Pay and PayPal. The amount will be deducted from your account once your order is completed.

Yes. We ship worldwide. You can find details about shipping cost and transit time for your country under Shipping Information.

Please see our Shipping Information.

Free shipping: Free standard shipping on all orders over 700DKK.Denmark: Standard shipping 10 DKK. Express shipping: 30 DKK.EU shipping: We apply a flat rate of 30 DKK within EU.Rest of the world: flat rate of 70 DKK to the rest of the world.

Once your order is completed, you will receive an order confirmation. Make sure to check your spam filter in case you have not received it.

Please see our Shipping Information.

Denmark: Standard shipping within2-10 business days. Express shipping within 2 business days.EU shipping: within14 business days.Rest of the world: you can expect your parcel within three weeks.

Unfortunately, at this moment we are not able to provide 'track and trace'.

RETURNS / EXCHANGES

If you have received a wrong or incomplete product, please contact info@moons-junes.com.

If you have not received your order within the transit time we have stated, please let us know at info@moons-junes.com.

Please see our Returns & Exchanges.

No, it is not possible. 

You can exchange/return a gift using the same procedure as regular orders - please see our Returns & Exchanges. Just let us know the order number or the name of the person who bought your gift. You are able to return your gift/purchase within 14 days.

You will receive an email once we have received the goods, accepted the return and transferred the amount back to your account. It may take up to 10 business days before the amount will be back on your account, depending on your bank or credit card issuer. We will refund your amount to the credit card on which goods were purchased.

As a customer, you are of course entitled to your warranty on any products that have errors or on any omissions that were present when the item was received. Complaints are valid for 6 months after the date of purchased and include fabrication and material defects. 

OTHERS

Ethical production is key. As it is a matter close to our hearts we ensure that all our production is ethically regulated by European standards. Moons and Junes’ styles are manufactured and sourced in Turkey, right outside Istanbul. We collaborate with very talented partners who help us construct the underwear, source the materials and put all the pieces together.

Moons and Junes’ styles are not developed from sustainable materials, unfortunately. But we’re working towards it and aim to have our styles produced out of recycled materials.